HR Case Management Software That Works for HR Teams
Request a DemoWhy HR Helpdesk?
HR HelpDesk is an industry-leading automated HR case management software and call-tracking tool. HR HelpDesk (also called HR Case Management) enables human resources and HR service centers to efficiently manage employees' inquiries and questions – improving HR service delivery, enabling automatic workflows, and tracking cases to closure.
increase employee retention
HR HelpDesk helps organizations improve the employee experience and enable your workforce, contributing to better retention.
Reduce costs
HR HelpDesk streamlines HR's patchwork of vendors, systems, documentation, and platforms, increasing efficiency and reducing costs.
Streamline Access to information
Increase employee access to information so HR can focus its time on adding business value, rather than administrative tasks.
increase employee engagement
Eliminate frustration and improve employee engagement by creating a seamless, intuitive process to give your employees what they need.
Confidential & Private
We help organizations be fully compliant and secure within the increasing landscape of privacy laws, including GDPR, HIPAA, and more.
Powered By AI
HR HelpDesk utilizes artificial intelligence to directly respond to an employee's needs in real-time.
HR HELPDESK FEATURES
employee support
Employee self-service portalMachine learning for employee questionsEmployee Document ManagerEmployee Social Media ReportingSingle Sign-On (SSO) SupportEmployee Feedback SurveyChat (HR to Employee and HR to HR)
Technology
Advanced search and queryClick TrackingGoogle TranslateArtificial IntelligenceAging Utility
case management
Real-time case historyAutomatic case assignmentCase ConfidentialityEmail > case creation
Design
Customizable workflowsStreamlined HR Interface to your HR, Payroll, and BenefitsResponsive Design
knowledge management
A full knowledge base in FAQsEmbedded Wiki Knowledge Base
Cloud
Secure Cloud HostingIssue resolution workflow in the cloud
data management
HR AnalyticsAd-Hoc ReportingExecutive Dashboard for HR Users
