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HR Help Desk – Reporting & Analytics
LBi HR Help Desk provides a wide variety of standard and customizable reports that HR can use to improve their operations, as well as delivering analytics that can impact the entire organization. Whether users run standard reports or extract specific data points to use in external analytics systems such as Excel, Crystal, Business Objects or…
Read MoreIs a Chat Service in HR Help Desk a Viable Feature?
Virtually every e-commerce website incorporates an instant online chat service. What better way to get your questions answered quickly and accurately than “speaking” to a trained live agent? Some questions may readily be answered via a searchable self-help database. But often self-service systems cannot cover 100% of customer issues and/or questions. This is where chat…
Read MoreThe Role of HR in Changes in Executive Management
The recent internal turbulence at the White House has America (and the world) anxiously awaiting the next public airing of their dirty laundry; unless of course it’s all fake news. Just as in any new presidential administration, virtually any business that is adapting to a change in leadership may experience difficulties between managers and executives. …
Read MoreShould Performance Reviews Include Information from Social Media?
In other words, is it acceptable to judge an employee’s performance on activities that occur outside of the office, even if those activities include disparaging the employer? Though laws and policies are different in different states and jurisdictions, the question is still valid. It may seem obvious that employees (and really everyone) should not compromise…
Read MoreIs Cross-Training Employees Good for Business?
The great majority of new employees are hired for a specific role within the organization. But in many cases new hires (and tenured workers) may be exposed to other functions they were not initially called on to perform. For instance, a payroll clerk may be called upon to handle some related employee benefits tasks. Or…
Read MoreSports Analytics vs. Scouting Intuition
Baseball Analytics – Player A has an on-base % of .488 against righties with runners in scoring position after the 7th inning Scouting Intuition – Player A is clutch in key situations Which player evaluation strategy will win the most ballgames? That is really a rhetorical question, but the answer likely involves both. Modern sports…
Read MoreWho is Wrong – the Recruiter or the Candidate?
I read an interesting article recently about a recruiter that became furious when a candidate, who had originally accepted a job offer, reneged after reading multiple negative online reviews about the prospective employer. Apparently the recruiter became extremely belligerent to the candidate, seeing an expected paycheck fly out the window. Where to begin listing what’s…
Read MoreShould Companies Solicit Employee Donations to Company-Sponsored Charities?
Many companies support local and national not-for-profit charities and organizations. Often the relationship begins with a personal connection between a company executive or employee who benefited in some way from the charities services. Sometimes the giving starts as a company-funded donation in thanks for the organizations’ programs, and then leads to more of an annual…
Read MoreUsing HR Help Desk Statistics to Determine HR Staff Requirements
The following post first appeared in 2015. Much has been written about finding the optimum ratio of HR staff to employee size. A SHRM Human Capital Benchmarking Study has published a suggested ratio based purely on employee count: The formula to calculate the ratio would be: (HR Staff Count / Employee Count) x 100 For…
Read MoreSecuring Confidential Data in Your HR Help Desk
HR Help Desk systems are not payroll systems, though discussion of confidential payroll information may likely be collected during the course of managing an employee ticket request. The same holds true with healthcare data, personal credit data, and more. Certainly your HR Help Desk is not a financial system, benefit provider system, or any other…
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