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Did You Know LBi HR HelpDesk has a highly configurable Aging Utility?
August 5, 2013 LBi HR HelpDesk allows you to control how cases are aged throughout the system. Case Aging is a feature within LBi HR HelpDesk that determines how long an issue has been Open and awaiting a resolution. Based on an SLA or company policy, thresholds can be set for particular categories and subcategories to define…
Read MoreWebinar Recap: HR Technology vs. Real-world Challenges
It was no surprise to us that our webinar “Leveraging HR Technology to Meet Real-world Challenges” brought some great, real ideas to the table. We brought in HR thought leader Robin Schooling to talk about these ideas because she’s been there. She’s had to bridge that disconnect between where an HR technology solution may end…
Read MoreGet HR Technology to Work Where the Rubber Meets the Road
Wednesday, July 24 HR technology is so powerful that it’s easy to forget HR’s most important role: solving people problems. On July 24th, thought leader Robin Schooling and LBi Software President Richard Teed recorded this one-hour webinar on how you can use technology to more effectively meet the daily, real-world challenges of HR. The webinar…
Read MoreEmployees Want to Be More Like Consumers. Let Them.
As with every other aspect of human capital management today, success increasingly depends on engaging employees. And that means HR must give employees consumer-like online experiences in their work life as much as possible. Why? Two overarching reasons: HR has gradually and increasingly taken a page from marketing’s playbook. Savvy HR leaders today know the…
Read MoreMaking HR Technology Real: A Webinar to Deal With Daily HR Life
Let’s face it. HR technology today is so powerful, so robust, and so omnipresent – not to mention so dressed out with bells, whistles, and data-generating gewgaws – that it’s easy to forget what HR’s most important role is every day: solving people problems. We recently published an e-book, Where the Rubber Meets the Road:…
Read MoreData Security: HR Has a Strategic Role to Play
Myth: Data security is a highly technical and esoteric undertaking that is solely the responsibility of an enterprise organization’s IT department. Fact: Data security is an increasingly significant concern and function of many stakeholders, including HR. HR is both a huge generator and an enormous consumer of sensitive information about employees and the company. The…
Read MoreLooking Back to See Ahead: The Predictive Power of HR Case Management Analytics
In Ernest Hemingway’s The Sun Also Rises, one fellow asks another: “How did you go bankrupt?” The man answers, “Gradually, and then suddenly.” The same could be said of many of the most volatile, hot-potato situations you face as an HR leader. Even flare-ups that appear to come out of the blue — a…
Read MoreIntroducing the LBi HR HelpDesk “Did You Know?” Section
June 12, 2013 The recent release of the most significantly updated version of our flagship product has brought with it a wealth of exciting new features. This section is dedicated to our clients and will provide information and tips for getting the most out of LBi HR HelpDesk Version 5.0 and its new and expanded…
Read MoreHR Case Management Software: A Tool for Grievance and Conflict Resolution
“A good manager doesn’t try to eliminate conflict,” says Robert Townsend, author of the bestseller Up the Organization, and co-author of Reinventing Leadership. “He tries to keep it from wasting the energies of his people.” As an HR professional in an enterprise organization, you have a choice in how your team — and, as a…
Read MoreStrategic HR: Using Case Management to Build an Enterprise-wide Knowledge Base
Science fiction author Ray Bradbury wrote, “Without libraries what have we? We have no past and no future.” A similar argument can be made for almost any enterprise organization, and particularly for their HR departments. Without a library of your organization’s employee-relevant documents, forms, policies, benefits information, and similar items, you run the risk of…
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