Employee Self-service
Making Life Easy for Your Employees: 3 Tips for HR Leaders
Employee experience is integral to the future of Human Resources. With unprecedented changes to the way we work happening over the past year or so, it’s no surprise that more than 42% of HR leaders claim it’s their biggest human capital challenge. 94% of talent professionals agree — Employee experience is very important to the…
Read MoreHow an Employee Portal Frees Up Time for HR Teams
No matter the profession, there are only so many hours in a week to accomplish tasks. Specifically, HR professionals must prioritize their myriad of tasks based on their level of importance. We can all agree that accommodating company employees’ needs is certainly a main priority. But how much time should it consume in an HR…
Read MoreEmployee Self-Service and HR Help Desk
What is an HR Help Desk without an employee self-service component? Essentially a very good record keeper of employee HR-related cases/tickets. Data collection in and of itself is certainly a key benefit of an HR case management system — tracking trends, providing early warnings of significant workforce issues, ensuring consistent adherence to HR policies, and…
Read MoreIs a Chat Service in HR Help Desk a Viable Feature?
Virtually every e-commerce website incorporates an instant online chat service. What better way to get your questions answered quickly and accurately than “speaking” to a trained live agent? Some questions may readily be answered via a searchable self-help database. But often self-service systems cannot cover 100% of customer issues and/or questions. This is where chat…
Read MoreEncouraging Employees AND Employers to Use HR Self-Service Tools
Recently, two new clients opted to implement LBi HR Help Desk without, at least initially, the Employee Self-Service Portal feature. Though the great majority of clients do deploy the Self-Service Portal, there are still a number of clients that choose to continue with phone and email case requests. LBi HR Help Desk does provide features…
Read MoreGreat Employee Self-Service Portals: Now More Than Ever
The importance of efficient, accessible employee self-service portals and HR self-service systems continues to grow — especially with the continuing influence of several key trends in workplace behavior and expectations, as well as in personal lifestyles. Among the most significant of those trends driving the demand for more sophisticated employee self-service applications are: Greater…
Read MoreESS…Build It and They Will Come…Not Necessarily
The best thing about computer technology is instant access to information any time, anywhere. Smart phones and tablet computers are a godsend in today’s fast moving world. Don’t agree? Just ask Siri or Skyvi (Google’s version of Siri). Now you can find a movie, a restaurant, a gas station, plumber, or anything else you need…
Read MoreThe Power of Combining HR Case Management with Self-service Technology
The combination of case management and self-service technology gives employees the power to answer their own questions and take care of many of their own HR and benefits tasks at a time of their choosing and from their own desks — or even from home. Employees are increasingly expecting their online interactions at work to…
Read MoreEmployee Self-Service in the Application Portfolio
The technology explosion over the last decade brought us new and innovative ways to use the internet in our daily lives. The technological changes have conditioned people of all walks of life to the online environment as a resource for shopping, banking, job hunting and more. Online applications are now considered to be required for…
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