Metrics & Reporting
LBi HR HelpDesk Tips and Tricks – Extracting Data From Reports
All good Help Desk report writing tools offer multiple data sorting and filtering options, providing the user with the specific view they require for a specific report. But what if the resulting report presents some extraneous data, or possibly is missing desired data points that may not be included in that particular report template? Novice…
Read MoreApplying Sabermetrics to Any Business
Have you seen the movie Money Ball, starring Brad Pitt? The premise of the film was that one baseball team (Oakland A’s) made a decision to use advanced statistical analysis methods to best evaluate the capability for players to contribute to winning games. In 2002, the Oakland A’s had the third lowest team salary budget…
Read MoreBig Data Analysis for the Rest of Us
Ok, we have all heard about Big Data. But we leave the techie stuff up to our highly skilled IT folks, in order to tame those massive volumes of information so we neophytes can make sense of it all. Enough has been written about the value of Big Data, so we won’t repeat the obvious…
Read MoreHR Help Desk Analytics: A Webinar Showing Real Use of Big Data and KPIs
Discover how Human Resources Help Desk analytics can transform your organization. On June 3rd LBi Software will host a webinar demonstrating the power of HR Help Desk Analytics and Big Data. The benefits of implementing an HR Help Desk and Employee Self Service Knowledge Base solution are many, including fewer calls into HR, consistent adherence…
Read MoreKey Performance Indicators Enhance HR Help Desk Value
The benefits of implementing an HR Help Desk and Employee Self Service Knowledge Base solution are many, including fewer calls into HR, consistent adherence to corporate policies, greater employee satisfaction, and many more. However, a robust, well-designed and mature solution can provide even greater value through powerful analytics that use key performance indicators. Key performance…
Read MoreHR Case Management Can Get Actionable Analytics from Big Data
Today’s business systems create mountains of data. HR systems are no exception. Nor is the HR organization immune from leadership’s growing demand to mine that data and transform it into analytics that can help drive business decisions. In his May 2011 review of a weeklong conference, Impact 2011: Building the Borderless Workplace, Josh Bersin wrote,…
Read MoreLooking Back to See Ahead: The Predictive Power of HR Case Management Analytics
In Ernest Hemingway’s The Sun Also Rises, one fellow asks another: “How did you go bankrupt?” The man answers, “Gradually, and then suddenly.” The same could be said of many of the most volatile, hot-potato situations you face as an HR leader. Even flare-ups that appear to come out of the blue — a…
Read MoreDigging for Treasure in the HR Data Mines
We dig, dig, dig, the whole day through To dig, dig, dig is what we like to do It ain’t no trick to get rich quick If you dig, dig, dig with a shovel or a pick So sang the dwarfs in the 1937 Disney classic, Snow White and the Seven Dwarfs. Sneezy and the…
Read MoreIt’s Alchemical: HR Data Is Transformed Into a Higher-performing Workforce
Today’s HR systems are capable of creating mountains of data, which begs the question: What are you supposed to do with all of it? What should you do with the tsunami of facts and figures, streams of employee records, and seemingly bottomless online file cabinets filled with digital documentation of every transaction between employees and…
Read MoreAnalyzing HR Helpdesk Traffic to Identify Corporate Policy Needs
Identifying potential critical HR issues to effectively manage your workforce The corporate HR function has gone through many changes with the adoption of new technologies and ERP software solutions. The influx of high tech solutions has created a virtual HR environment and has enabled companies to build databases of company and employee data. While data…
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