Case Management Technology
HR HelpDesk’s New Chat Features
HR Help Desk with Chat An HR helpdesk is an essential resource for your HR team. It’s the one place where your employees can find your employee handbook, FAQs, onboarding documentation, and all the other important information and documentation that you want your employees to have easy access to. It allows your employees to resolve…
Read MoreBehind the Scenes of HR HelpDesk’s New AI Features
Artificial intelligence (AI) and machine learning have become key components in helpdesk software. One of the biggest benefits of AI for helpdesks is that it can help eliminate repetitive administrative tasks. Ticket request routing and knowledge management are two categories of AI features that are part of helpdesks today. LBi’s HR HelpDesk is no exception.…
Read MoreWhat an HR Call Center Can Do for Companies of Any Size
Believe it or not, the benefits of an HR call center are not only limited to enterprise-level organizations. The value of being able to help employees easily access their HR information and get answers to their questions can also benefit small- and medium-sized businesses by reducing stress on HR administrators and producing crucial call-tracking data.…
Read MoreUsing an HR Help Desk to Manage Talent Better
For companies of any size, a centralized and automated HR case management system can be a huge asset in helping to manage talent better. It can even overcome the shortcomings of many larger and more comprehensive HR technology, information, and talent management systems. Consider, for example, how an HR help desk can solve the challenge…
Read MoreAdvanced Reporting in HR HelpDesk
The best HR Help Desk systems also do an excellent job of collecting the data HR needs to track trends, see HR’s performance impact on the organization, expose problems and more. With a wide array of reports, HR can really control reporting and analytics. LBi HR HelpDesk provides a variety of standard and customizable…
Read MoreHow an Employee Portal Frees Up Time for HR Teams
No matter the profession, there are only so many hours in a week to accomplish tasks. Specifically, HR professionals must prioritize their myriad of tasks based on their level of importance. We can all agree that accommodating company employees’ needs is certainly a main priority. But how much time should it consume in an HR…
Read MoreAI is the Answer in Today’s (HR) Workplace
The world of artificial intelligence is booming. This next-gen innovation is more influential in the workplace than ever before. AI can be described as the simulation of human intelligence processes by machines, most specifically computer systems. From transforming productivity to eliminating repetitive administrative tasks and transforming internal communications and support, AI is here to stay.…
Read MoreIs HR Ready for AI?
It’s cool, it’s fun, it’s the future. But are we ready for it? Or, more appropriately is AI ready for us? In case you have never heard the term, AI stands for Artificial Intelligence. Essentially, AI refers to teachable computer software applications, or machine learning. The more you use it the smarter it gets. Apple’s…
Read MoreHR Help Desk’s Special Importance in Higher Education
HR Admins already know the importance of a robust help desk solution being central to developing a comprehensive shared services program. HR Help Desk manages all employee interactions with HR from onboarding through off-boarding. HR Help Desk uncovers patterns of issues that can impact overall employee performance and productivity, by identifying even subtle warning signs.…
Read MoreBenefits of HR Help Desk in Small Businesses
Utilizing an HR Help Desk in large organizations is unquestionably critical to the company’s success. A typical 5,000 employee business generates on average 30,000 HR cases per year, with issues ranging from simple PTO requests up to sexual harassment complaints and other legal-related complaints. Case volumes in the tens of thousands and even hundreds of…
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