Case Management Technology
HR HelpDesk’s New Chat Features
HR Help Desk with Chat An HR helpdesk is an essential resource for your HR team. It’s the one place where your employees can find your employee handbook, FAQs, onboarding documentation, and all the other important information and documentation that you want your employees to have easy access to. It allows your employees to resolve…
Read MoreBehind the Scenes of HR HelpDesk’s New AI Features
Artificial intelligence (AI) and machine learning have become key components in helpdesk software. One of the biggest benefits of AI for helpdesks is that it can help eliminate repetitive administrative tasks. Ticket request routing and knowledge management are two categories of AI features that are part of helpdesks today. LBi’s HR HelpDesk is no exception.…
Read MoreWhat an HR Call Center Can Do for Companies of Any Size
Believe it or not, the benefits of an HR call center are not only limited to enterprise-level organizations. The value of being able to help employees easily access their HR information and get answers to their questions can also benefit small- and medium-sized businesses by reducing stress on HR administrators and producing crucial call-tracking data.…
Read MoreAI is the Answer in Today’s (HR) Workplace
The world of artificial intelligence is booming. This next-gen innovation is more influential in the workplace than ever before. AI can be described as the simulation of human intelligence processes by machines, most specifically computer systems. From transforming productivity to eliminating repetitive administrative tasks and transforming internal communications and support, AI is here to stay.…
Read MoreIs HR Ready for AI?
It’s cool, it’s fun, it’s the future. But are we ready for it? Or, more appropriately is AI ready for us? In case you have never heard the term, AI stands for Artificial Intelligence. Essentially, AI refers to teachable computer software applications, or machine learning. The more you use it the smarter it gets. Apple’s…
Read MoreHR Help Desk’s Special Importance in Higher Education
HR Admins already know the importance of a robust help desk solution being central to developing a comprehensive shared services program. HR Help Desk manages all employee interactions with HR from onboarding through off-boarding. HR Help Desk uncovers patterns of issues that can impact overall employee performance and productivity, by identifying even subtle warning signs.…
Read MoreBenefits of HR Help Desk in Small Businesses
Utilizing an HR Help Desk in large organizations is unquestionably critical to the company’s success. A typical 5,000 employee business generates on average 30,000 HR cases per year, with issues ranging from simple PTO requests up to sexual harassment complaints and other legal-related complaints. Case volumes in the tens of thousands and even hundreds of…
Read MoreMeet Your New HR Superstar
Would you hire a highly skilled and experienced prime HR candidate for the price of an entry level clerk? What if your new employee is guaranteed to: Save the organization valuable time and dollars Resolve HR cases faster Free up other HR resources for more strategic work Guarantee consistent adherence to company policies/procedures Increase employee…
Read MoreSurveying Your Workforce
Having an HR Help Desk is great for answering employee questions, resolving issues, and running analytics on what is actually happening in the workforce. But frankly, when you think about it, all of these benefits are more reactive than proactive. HR Help Desk captures in real time the good, the bad, and the ugly in…
Read MoreImproving the User Experience: Happier Employees, Better HR
We’ve been talking a lot about our LBi HR HelpDesk 6.0 update, and for good reason. It’s the most powerful HR case management solution out there, and its many improvements were designed to make your life easier. Because that’s the whole point of an automated HR case management solution, right? To streamline the process and…
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