Case Management Technology
Meet Your New HR Superstar
Would you hire a highly skilled and experienced prime HR candidate for the price of an entry level clerk? What if your new employee is guaranteed to: Save the organization valuable time and dollars Resolve HR cases faster Free up other HR resources for more strategic work Guarantee consistent adherence to company policies/procedures Increase employee…
Read MoreSurveying Your Workforce
Having an HR Help Desk is great for answering employee questions, resolving issues, and running analytics on what is actually happening in the workforce. But frankly, when you think about it, all of these benefits are more reactive than proactive. HR Help Desk captures in real time the good, the bad, and the ugly in…
Read MoreImproving the User Experience: Happier Employees, Better HR
We’ve been talking a lot about our LBi HR HelpDesk 6.0 update, and for good reason. It’s the most powerful HR case management solution out there, and its many improvements were designed to make your life easier. Because that’s the whole point of an automated HR case management solution, right? To streamline the process and…
Read MoreAdding Unconventional But Practical Client-Requested Features
At LBi, we strive to deliver HR systems that work the way you do, not the other way around. Sometimes that means clients learning new and better ways of doing business, and sometimes it means assimilating applications into an already efficient work environment.
Read MoreDon’t Use Your IT Help Desk for HR
When seeking a new case management system for HR, many HR organizations opt for the easy decision of using the company’s existing IT Help Desk solution. Why not? It has similarities to an HR specific system. It has been used successfully by IT for years. It’s feature rich, lower cost, and possibly even no cost…
Read MoreLBi HR HelpDesk: Delivering the Choices Our Customers Need
No business application can be all things to all people, but with the right team behind it, it can certainly come close. Rather than taking the “build it and they will come” strategy, successful software developers continually research their market and listen closely to what their customers and prospects are asking for. You have spoken…
Read MoreHR Help Desk vs. IT Help Desk – It’s all about the Vendor’s Experience
Much has been written (including by yours truly) about the benefits of an HR specific help desk solution for the HR department, versus repurposed IT or generic CRM systems. Features such as enhanced security and confidentiality, HR specific workflow processes, and HIPAA compliance are well documented and are core requirements of most HR organizations. In…
Read MoreIncrease the Influence of Your HR Data to Win Friends and Influence People
One of the key imperatives from the C-suite for HR this year, according to the CEB’s Leadership Council Research, is to increase the influence of HR data in the enterprise organization. In fact, developing and applying measurement strategies that “ensure efficiency, effectiveness, and business alignment” is among the 10 best practices of “high-impact HR organizations,”…
Read MorePutting "HR Help" Back in the HR Help Desk
The expectations of HR continue to grow — to be more of a strategic player in the organization as well as to provide increasingly user-friendly services to employees. HR could use a little HR help from some friends. Among those friends is an automated HR case management system, built specifically for HR departments to improve…
Read MoreManage Talent Better with an HR Help Desk
A centralized and automated HR case management system can be a huge asset in managing talent better for companies of any size — even overcoming the shortcomings of many larger and more comprehensive HR technology, information, and talent management systems. Consider, for example, how an HR help desk can solve the challenge of gathering and…
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