Case Management Technology
Is Your HR Help Desk System Smart Enough? See if it Passes the Test.
Help Desk systems have become mainstream solutions in virtually every aspect of business operations, including Customer Support, Salesforce Automation, IT Support, HR Support, and more. Though there are many similarities in these applications, it is a keen understanding of the inherent differences that can make or break a successful deployment. Selecting a product that falls…
Read MoreHR Delivery Excellence Demands HR-dedicated Case Management: True Temper Tools Would Agree
“The right tool for the right job.” That’s been the advertising slogan for True Temper tools since at least 1907, when the Cleveland-based company was called American Fork & Hoe. The catchphrase is just as true today as it was then, and not only when it comes to forks and hoes. Without the right technology…
Read MoreHR Help Desk vs. IT Help Desk
IT Help Desk solutions are feature rich and generally lower in cost than those developed specifically for HR; but consider the mission critical role of a help desk solution in HR, and the inherent risk of confidentiality breaches from less secure solutions, and the choice seems clear. IT Help Desk systems generally don’t need to…
Read MoreUsing Pentaho Kettle
Pentaho Data Integration, AKA “Kettle”, is an Open Source ETL Solution ETL (Extract, Transform, and Load) is a data warehousing process that involves: Extracting data from external source(s) Transforming data as necessary to fit application needs Loading data to target database Kettle consists of a core data integration engine and GUI applications that allow the…
Read MoreBenefits of the LBi Software Framework
LBi Software utilizes a Web Application Framework and a Business Objects Framework The use of a framework both simplifies and accelerates the software development process. A framework is a reusable module for developing software. It packages together key pieces of functionality which can be easily incorporated into multiple applications. This facilitates the implementation of core…
Read MoreAn Introduction to Location Based Services
Location Based Services can be a huge benefit to employers Going on a business trip or traveling to a foreign city used to mean that you would arrive at the remote destination and be at the mercy of a taxi driver, or a hotel concierge, on finding a place to dine. You couldn’t be sure…
Read MoreSimplicity in GUI Design
We’ve all been there. You load up your favorite website, your vendor’s new e-commerce portal, or that fancy new application your company purchased for three years’ worth of your salary. At first glance, you are impressed; it has a modern, sleek look, flashy graphics, perhaps an animated home page. You think to yourself, “Wow, the…
Read MoreAchieving Browser Neutrality
In today’s segmented browser market, achieving a unified look across platforms is as complicated as ever. What does it mean to be “Browser Neutral”? Browser Neutrality is the term used to describe a website or web application that looks and acts the same when viewed in any web browser. Internet Explorer. Firefox. Chrome. Safari. Opera.…
Read MoreCost Effective Web Application Load Testing
How LBi Software successfully load tested its applications using open source tools What is Load Testing? Load testing is the process of putting demand on an application and measuring its response. It usually refers to modeling the expected usage of a software application by simulating multiple users logging on concurrently. As such, this testing is…
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