Compliance
Service Level Agreements (SLAs) and Your HR HelpDesk
Service Level Agreements (SLAs) are the means for tracking and managing response times to resolve employee issues that are then measured against corporate commitment times (performance guarantees). For instance, HR might guarantee a 24-hour (1 day) response to a paycheck or harassment issue, but up to 5 days to process a tuition reimbursement request. In…
Read MoreSecurity and HR Case Management
The last thing you need is for employees to distrust HR. Distrust can come about when you don’t have a case management system in place that can route confidential cases, such as harassment or manager dispute cases, to strictly authorized personnel. It can also happen when you use a manual system that fails to ensure…
Read MoreThe Importance of Service Level Agreements in Your HR Help Desk
Service Level Agreements (SLA) are the means for tracking and managing response times to resolve employee issues, measured against corporate commitment times (performance guarantees). For instance, HR may guarantee a 24-hour (one day) response to a paycheck or harassment issue, but as many as 5 days to process a tuition reimbursement request. In many government…
Read MoreShould Companies Solicit Employee Donations to Company-Sponsored Charities?
Many companies support local and national not-for-profit charities and organizations. Often the relationship begins with a personal connection between a company executive or employee who benefited in some way from the charities services. Sometimes the giving starts as a company-funded donation in thanks for the organizations’ programs, and then leads to more of an annual…
Read MoreHow Personal Should Employees Get with Personnel?
Employees often forget that HR works for the company, not them. HR has an obligation to keep personal employee information confidential, but there are limits, often not clearly spelled out in employee handbooks and other HR policy documents. If an employee has personal “issues”, i.e., serious illness, legal problems, divorce, moving out of town, etc.,…
Read MoreWords Matter
As the world tries to become more and more politically correct (PC culture), it is time to ponder the evolution of some key changes in terminologies in the English lexicon. During World War I, soldiers who experienced the stress of combat were “shell shocked”. By WWII the expression had evolved into “battle fatigue”. In recent…
Read MoreIs Email a Secure Communications Method for HR to Employee Interactions?
Most businesses today don’t think twice about communicating internally via email with employees. Though much attention is given these days to the consequences from a legal standpoint of deleting and archiving email records, little thought is given to the ramifications of email content that seemingly has nothing to do with risks to business operations. Emails…
Read MoreTo Purge or Not to Purge (HR Help Desk Data)
One of the most frequent questions from LBi’s HR Help Desk clients is when to purge and archive older help desk records. Our answer is simple and straight forward — never. Each employee’s complete case history reveals a lot about that employee’s disposition in the company. Changes in productivity, temperament, company loyalty, and more can…
Read MoreFaking it on LinkedIn
It is common knowledge that social media is a breeding ground for nefarious activities, conducted by all sorts of people with ill intentions. And much of this occurs on Facebook, considering it is the #1 worldwide social media site. Certainly preying on minors and cyber-bullying are two of the top offenses we read about almost…
Read MoreManaging SLA Rules in Large, Global or Multi-regional Companies
One of the most important functions of the HR department is to respond to employee issues and requests in a timely manner. Certainly, different case types have different priorities. For instance, a manager dispute would always take precedence over a tuition reimbursement request. But other factors may also weigh in on Service Level Agreement (SLA)…
Read More